CAREERS

POST DATE: November 27, 2024

CLOSING DATE: December 16, 2024

TYPE OF EMPLOYMENT: Full-Time Permanent

REPORTING TO: Vice President, Sales and Technology

LOCATION: Sault Ste. Marie, Ontario (Hybrid Remote)

HOW TO APPLY:

Please submit a cover letter and resume to careers@ssmic.com, or to the Sault Ste. Marie Innovation Centre at 99 Foster Drive, Level Six, Sault Ste. Marie, Ontario, P6A 5X6 by December 16, 2024.

WHY CHOOSE EMPLOYMENT AT SSMIC?

At the Sault Ste. Marie Innovation Centre (SSMIC), our mission is clear: we strive to empower organizations with the tools, knowledge, and data they need to foster healthier, safer, and more prosperous communities. By bridging the gap between data challenges and actionable solutions, we create meaningful impacts that go far beyond technology. 

When you join SSMIC, you’re not just joining a company—you’re becoming part of a vibrant team that is passionate about making a difference. We are dedicated to cultivating an environment where our team members can thrive, explore their passions, and hone their skills. Whether you’re tackling complex data challenges, collaborating with innovative thinkers, or crafting creative solutions, you’ll find opportunities here to grow professionally and personally. 

At SSMIC, we value creativity, teamwork, and out-of-the box thinking. We encourage each member of our team to push boundaries and bring their unique perspectives to the table. Every challenge is an opportunity, and we face each one with enthusiasm, determination, and a commitment to excellence. 

If you’re looking for a workplace where your contributions matter, where your ideas are valued, and where you can make a real impact while doing work you love, SSMIC is the place for you. 

JOB SUMMARY

The Manager, Technology Operations is responsible for managing and optimizing the core business operations of the SSMIC technology business unit and consulting services. This role will involve overseeing the execution of consulting and implementation projects, managing resources efficiently, ensuring quality control, and leading internal teams to meet organizational goals. You will be challenged to refine operational processes, improve service delivery, and drive overall efficiency in the organization.

JOB DUTIES

Project Management & Execution

• Ensure all internal operations support the timely and efficient execution of projects.
• Work with project teams to ensure that all client projects are delivered on time, within scope, and budget.
• Oversee project timelines, milestones, and deliverables.
• Continuously review and adjust project workflows to mitigate risks and ensure deadlines are met.
• Act as a liaison to ensure that clients receive a smooth experience from proposal to project delivery.

Operational Performance & Efficiency

• Develop, implement, and monitor workflow processes to enhance productivity and reduce inefficiencies.
• Track operational performance using metrics and dashboards. Identify areas for improvement and lead initiatives to enhance process effectiveness.
• Efficiently manage and allocate resources (human, financial, and technological) to meet project demands and business priorities. Ensure cross-department collaboration for seamless execution.
• Supervise and manage the operations team, providing leadership, mentorship, and training.

Financial Management & Budgeting

• Prepare and manage project and operational budgets, ensuring cost-effectiveness. Analyze financial performance against budget and address variances.
• Collaborate with the finance team to develop financial forecasts, cost controls, and monthly reporting.

Business Development & Client Relationships

• Proactively identify and pursue new business opportunities with existing clients by understanding their challenges and objectives.
• Develop and maintain strong relationships with key decision-makers to uncover areas where technology solutions can enhance business performance.
• Manage the ongoing relationship with clients, ensuring high levels of satisfaction and continuous value.

Technology Solutions & Innovation

• Work with SSMIC Managers to analyze client operations, workflows, and pain points to recommend tailored technological solutions that drive efficiency, productivity, and growth.
• Stay informed on industry trends and emerging technologies to present innovative solutions that align with clients' business goals.
• Collaborate with internal technical teams to design and propose effective solutions, ensuring ease of implementation and clear ROI.

Training & Development

• Lead training initiatives to increase business acumen within cross-functional teams.
• Provide guidance to colleagues in applying technological solutions to real-world business problems.

Other duties as assigned.

Qualifications

• University Degree in Information Technology, Business or related field.
• Minimum 5+ years of experience in technology operations leadership, preferably in a technology or professional services, managing teams, optimizing processes, and delivering operational results in a fastpaced environment.
• Strong leadership skills with the ability to inspire, motivate, and manage a diverse team across different functions.
• Proficiency in project management methodologies and software.
• Demonstrated experience managing operational budgets, financial forecasts, and controlling costs.
• Expertise in streamlining processes, implementing new tools, and fostering a culture of continuous improvement.
• Ability to manage client relationships, address concerns, and provide solutions that improve client satisfaction and retention.
• Occasional travel may be required.

BENEFITS

In addition to a competitive compensation package, SSMIC provides a comprehensive benefits package that includes:

• Group Health Insurance Program
• Retirement Savings Plan
• Generous Vacation and Wellness Days
• Flexible Work Arrangements
• Professional Development Program

NOTICE TO ALL APPLICANTS

Confidentiality of all applicants assured. Only those selected for interviews will be contacted and we thank all other applicants for their interest. The Sault Ste. Marie Innovation Centre welcomes a diverse workforce. As a non-for-profit organization, we are committed to an inclusive, barrier free recruitment and selection process and workplace. If you require any accommodations, please notify us and we will work with you to meet your needs.

POST DATE: November 27, 2024

CLOSING DATE: December 16, 2024

TYPE OF EMPLOYMENT: Full-Time Contract (12 Month Contract)

HOW TO APPLY:

Please submit a cover letter and resume to careers@ssmic.com, or to the Sault Ste. Marie Innovation Centre at 99 Foster Drive, Level Six, Sault Ste. Marie, Ontario, P6A 5X6 by December 16, 2024.

WHY CHOOSE EMPLOYMENT AT SSMIC?

At the Sault Ste. Marie Innovation Centre (SSMIC), our mission is clear: we strive to empower organizations with the tools, knowledge, and data they need to foster healthier, safer, and more prosperous communities. By bridging the gap between data challenges and actionable solutions, we create meaningful impacts that go far beyond technology. 

When you join SSMIC, you’re not just joining a company—you’re becoming part of a vibrant team that is passionate about making a difference. We are dedicated to cultivating an environment where our team members can thrive, explore their passions, and hone their skills. Whether you’re tackling complex data challenges, collaborating with innovative thinkers, or crafting creative solutions, you’ll find opportunities here to grow professionally and personally. 

At SSMIC, we value creativity, teamwork, and out-of-the box thinking. We encourage each member of our team to push boundaries and bring their unique perspectives to the table. Every challenge is an opportunity, and we face each one with enthusiasm, determination, and a commitment to excellence. 

If you’re looking for a workplace where your contributions matter, where your ideas are valued, and where you can make a real impact while doing work you love, SSMIC is the place for you. 

JOB SUMMARY

The Sault Ste. Marie Innovation Centre’s Acorn Information Solutions department is seeking a Data Analyst to undertake a range of data analysis projects and tasks related to municipal, health, social services and early childhood development. This position will report to the Manager of Health and Social Services Projects.

JOB DUTIES

• Select appropriate methods and procedures for collecting, analyzing, reporting, and maintaining community, health, early years, and social services data.
• Develop and maintain databases, spreadsheets, charts, and maps of relevant data to support community, health, early years and social services planning and present results to managers, staff and partner agencies at workshops, meetings, and conferences.
• Review, assess and analyze local reports and data using statistical software.
• Writing and editing professional reports for clients.
• Research, acquire and process data to create reports, charts, maps.
• Create and maintain spatial and tabular information using a variety of software.
• Create aesthetically pleasing, easy to read maps for use in reports and presentations.
• Perform spatial analysis and geoprocessing tasks.
• Performing QA/QC tasks, refining data entry processes as required.
• Construct, collect, review, and interpret questionnaires to determine effectiveness of a program, client satisfaction or trends and prepare reports to present results to managers, staff, and the community.
• Monitor and evaluate the status of early learning and child development and other relevant research at the community, regional and provincial level.
• Collaborate with key stakeholders including provincial data analysis coordinators and other regional departments and maintain contact with the childcare community (including the local school boards) through committee participation, meeting attendance and establish appropriate links within the community including the Algoma - Sault Ste. Marie Joint Best Start Network (and similar children service networks in other regions).
• Provide information to school boards and early years service providers regarding EDI and KPS results for kindergarten-aged children so they can plan more effectively to meet the needs of children.
• Facilitate training, workshops, and other knowledge mobilization methods for community partners to build awareness of early years research and promote the use of research/evaluation findings in evidence informed decision making.
• Assist in scoping for various health and social service projects.
• Any other duties or special assignments as requested by the reporting Supervisor.

QUALIFICATIONS

• University Degree that includes courses on statistics, survey methodology, data collection and evaluation.
• Post-graduate certificate or college/university degree in GIS or relevant courses in GIS is an asset.
• Basic understanding of cartographic principles and visual communication through mapping.
• Minimum one year experience in GIS (ArcGIS), related to health and social services GIS.
• Minimum one year of experience and demonstrated proficiency in evidence based planning in the design of programs and services; indicator reporting, critical appraisal of literature, methods or community participation, research methods; application of program evaluation methodology/techniques and policy analysis: database management; data analysis and interpretation.
• Demonstrated knowledge of health, children’s services, and social services operations.
• Knowledge of early learning and child development issues.
• Computer and data management skills; the ability to design and analyze databases. including statistical analysis on computer, e.g., SPSS/SAS, Word, PowerPoint, Desktop Publishing, Excel or related programs.
• Knowledge of Statistics Canada census data, geographies and related software packages (e.g., Beyond 20/20, PCensus Analyst) as well as other non-census Statistics Canada datasets (e.g., Taxfiler data).
• Excellent communication, interpersonal, technological, analytical and presentation skills.
• Ability to exercise a high level of independence, integrity, and confidentiality.
• Ability to work in a team-based setting and possess consensus building skills to effectively work with multi-disciplinary working groups and a variety of agency partners.
• Ability to work under pressure to meet tight external and internally driven deadlines.
• Access to a vehicle and a valid Ontario drivers’ license.
• Ability to communicate in French is an asset.

NOTICE TO ALL APPLICANTS

Confidentiality of all applicants assured. Only those selected for interviews will be contacted and we thank all other applicants for their interest. The Sault Ste. Marie Innovation Centre welcomes a diverse workforce. As a non-for-profit organization, we are committed to an inclusive, barrier free recruitment and selection process and workplace. If you require any accommodations, please notify us and we will work with you to meet your needs.